Terms & Policies

Refund policy is tiered by the total number of rooms booked, reflecting the inventory and staffing we commit to your reservation. The applicable tier is determined at the time of booking confirmation.

Standard Bookings (1–5 rooms)

Full payment is due at the time of booking. Modifications accepted up to 48 hours before check-in.

Notice Period	Refund
30 or more days before check-in	90% refund
15 – 29 days before check-in	50% refund
Within 14 days / no-show	Non-refundable

Group Bookings (6–30 rooms)

A 30% non-refundable booking deposit is payable upon confirmation. The remaining balance is due no later than 30 calendar days before the arrival date. Failure to remit the balance by the due date constitutes cancellation by the guest, and the deposit is forfeit.

Notice Period	Refund (of total paid)
60 or more days before arrival	70% refund
30 – 59 days before arrival	30% refund
Within 30 days of arrival	Non-refundable

Date changes are subject to availability, permitted once per booking, and require at least 30 days notice.

Force majeure: in the event of a government-issued travel restriction or a MetMalaysia Red Stage warning affecting Negeri Sembilan, the guest receives a credit valid for 12 months from the original arrival date, in lieu of any cash refund.

Exclusive Use / Whole-Farm Buyout (31+ rooms)

A 50% non-refundable booking deposit is payable upon confirmation. The remaining balance is due no later than 60 calendar days before the arrival date. Failure to remit the balance by the due date constitutes cancellation by the guest, and the deposit is forfeit.

Notice Period	Refund (of total paid)
120 or more days before arrival	50% refund
60 – 119 days before arrival	25% refund
Within 60 days of arrival	Non-refundable

Date changes are subject to availability, permitted once per booking, and require at least 60 days notice.

Force majeure: in the event of a government-issued travel restriction or a MetMalaysia Red Stage warning affecting Negeri Sembilan, the guest receives a credit valid for 12 months from the original arrival date, in lieu of any cash refund.

Day Trip & Facility Bookings

Booking Type	Notice Period	Refund
Day Trip	48 or more hours before visit	100% refund
	Within 48 hours / no-show	Non-refundable
Facility (Cinema, Karaoke, Function Room)	24 or more hours before slot	100% refund
	Within 24 hours / no-show	Non-refundable

Day Trip and Facility bookings involve advance food preparation and dedicated staff scheduling, so the cancellation window is shorter than for stays.

Refunds are processed within 14 business days to the original payment method.

We understand that life sometimes intervenes. Outside of the standard cancellation tiers above, we may approve a one-time date change — or, in the case of a property-side disruption, a cash refund — when one of the following applies.

Guest-side circumstances (one-time rescheduling only)

• Medical emergency or bereavement of the guest or immediate family (spouse, parent, child, or sibling), supported by a doctor's certificate, hospital admission slip, or death certificate.
• Government-declared natural disaster or travel restriction that prevents safe travel to or from the property.
• A Malaysian Meteorological Department (MetMalaysia) Red Stage severe weather warning covering the property's location during the booked stay.

Property-side circumstances (guest's choice — refund or reschedule)

• An operational disruption on our side that materially affects our ability to host you (extended utility outage, structural issue, official health or safety advisory).

Eligible bookings may be rescheduled to any available date within six (6) months of the date our approval is granted. Rate differences (e.g., weekend, public holiday, peak-season) will apply if the new dates carry a higher rate.

Approval is at management's discretion and is reviewed case by case. Please contact us via WhatsApp +60 12-684 3166 with your booking reference and supporting documentation. We will respond within 24 hours.

Aside from property-side circumstances, this clause does not entitle the guest to a cash refund — it provides a goodwill rescheduling option in lieu of forfeiting the booking under the standard cancellation tiers.

• Guests participate in all activities at their own risk.
• The farmstay is not responsible for loss or damage to personal belongings.
• Parents and guardians are responsible for children at all times.
• Horse riding: minimum age 4, maximum weight 80 kg, helmets provided. Ages 4–7 are photo sessions only; ages 8 and above may ride 1–2 rounds with caretaker supervision.