Terms & Policies
Clear rules, fair policies — so you know exactly what to expect.
Last updated: March 2026
Booking Terms
- Reservations are confirmed via email or WhatsApp after full payment is received.
- Payment accepted via cash, Touch 'n Go, or bank transfer.
- Booking modifications can be made via WhatsApp at least 48 hours before check-in.
- All rates are quoted in Malaysian Ringgit (MYR) and include applicable taxes.
Cancellation & Refund
Standard Bookings
| Notice Period | Refund |
|---|---|
| 30 or more days before check-in | 90% refund |
| 15 – 29 days before check-in | 50% refund |
| Within 14 days / no-show | Non-refundable |
Exclusive Use / Whole Farm
A 50% deposit is required to book exclusive use. The remaining 50% is due 60 days before your event date.
| Notice Period | Refund |
|---|---|
| 30 or more days before event | 75% refund |
| 15 – 29 days before event | 25% refund |
| Within 14 days of event | Non-refundable |
Refunds are processed within 14 business days to the original payment method.
Check-in & Check-out
- Check-in: 2:00 PM – 3:00 PM (2pm if your room is ready, latest 3pm).
- Check-out: 12:00 PM noon (strict).
- Early or late check-in is subject to availability — contact us via WhatsApp to arrange.
- Reception is at the cafeteria building, indoor ground floor.
Property Rules
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No pets allowed.
Our geese, swans, and ducks roam freely on the grounds. A visiting dog killed birds in the past, so we must keep all guests' pets off the property.
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No smoking in rooms.
Smoking is permitted in designated outdoor areas only.
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Karaoke curfew: 12:00 AM.
All karaoke sessions must end by midnight to respect neighbouring properties.
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Swimming pool: 8:00 AM – 7:00 PM daily.
Children must be supervised by an adult at all times.
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No unauthorized visitors.
Only registered guests are allowed beyond the reception area.
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No motorbikes on property grounds.
For the safety of roaming birds and guests walking on paths.
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Equipment deposit: RM50 refundable.
Cash or Touch 'n Go deposit for borrowing equipment: ping pong, pickle ball, snooker, pool, mahjong, chess, lami, and hair dryer. Returned when items are returned in good condition.
Day Visitors
- RM20 per car — drive-through visit only.
- QR code payment at the entrance gate.
- Please stay in your vehicle on designated paths.
- No guided tours available (limited staff).
Day visits allow you to enjoy the scenic drive through the farm. For the full experience, we recommend booking an overnight stay.
Liability
- Guests participate in all activities at their own risk.
- The farmstay is not responsible for loss or damage to personal belongings.
- Parents and guardians are responsible for children at all times.
- Horse riding: minimum age 4, maximum weight 80 kg, helmets provided. Ages 4–7 are photo sessions only; ages 8 and above may ride 1–2 rounds with caretaker supervision.
Privacy & Data
- Data collected: name, email, and phone number when you make a booking.
- Your information is stored securely in our booking system and never sold to third parties.
- Cookies: Google Analytics (site usage) and FlyingPress (performance caching). No advertising cookies.
- We comply with Malaysia's Personal Data Protection Act 2010 (PDPA).
- For data inquiries, contact [email protected].
Have questions about our policies? WhatsApp us at +60 12-995 3166 — we're happy to clarify.